Refund policy

Withdrawal policy for digital content (e-books)

This policy applies to e-books and other digital content that you buy from us as a download.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you must inform us (The Muslim Comeback, Maëva Marso, address: see our legal notice, e-mail: themuslimcomeback@gmail.com) of your decision to withdraw from this contract by a clear statement (for example a letter sent by post or an e-mail). You may use the model withdrawal form below or our page “Withdraw from contract”. Neither is mandatory.

To meet the withdrawal deadline, it is enough to send your notice before the withdrawal period has ended.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you without undue delay and no later than fourteen days from the day on which we received your notice of withdrawal. We will use the same means of payment that you used for the original transaction, unless we have expressly agreed otherwise with you. You will never be charged a fee for this reimbursement.

Free e-books

For free e-books, the right of withdrawal ends as soon as we have started to provide the download.

Problems with your e-book

Bought the wrong e-book by mistake, or the file does not open? Write to us at themuslimcomeback@gmail.com. We will find a solution together. Your statutory rights in case of defects remain unaffected.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

  • To The Muslim Comeback, Maëva Marso, address: see legal notice, e-mail: themuslimcomeback@gmail.com
  • I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the sale of the following goods (*) / the provision of the following digital content (*):
  • Ordered on (*) / received on (*):
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is sent on paper):
  • Date:

(*) Delete as appropriate.

Paperbacks via Amazon

You buy our paperbacks directly from Amazon. For these orders, Amazon is your contract partner. Withdrawal, returns and refunds are handled through your Amazon account and under Amazon's terms.

Goods we ship ourselves

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at themuslimcomeback@gmail.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at themuslimcomeback@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at themuslimcomeback@gmail.com.